ZaKa Privacy Policy

At ZaKa ("ZaKa," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at zaka.bf, our mobile applications, and related services (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, password, and profile picture when you create an account
• Agent Information: Business name, professional credentials, business address, identification documents, and subscription details for Agent accounts
• Property Listings: Property details, descriptions, images, prices, and location information submitted by Agents
• Communications: Messages, inquiries, and feedback you send through our Services
• Search and Preferences: Property search criteria, saved searches, and favorite listings
• Appointment Information: Scheduling details for property viewings

1.2 Information Collected Automatically

When you use our Services, we automatically collect certain information:

• Device Information: Device type, operating system, browser type, unique device identifiers, and mobile network information
• Log Information: IP address, access times, pages viewed, links clicked, and the page you visited before navigating to our Services
• Location Information: General location based on IP address, and precise location if you grant permission (for finding nearby properties)
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies (see Section 6 below)

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms (if you sign in using social login)
• Payment processors (transaction information)
• Identity verification services (for Agent verification)
• Publicly available sources

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Providing and Improving Services

• Create and manage your account
• Process property listings and inquiries
• Facilitate communication between users and Agents
• Schedule and manage property viewings
• Process payments and subscriptions
• Provide customer support
• Improve and develop new features

2.2 Personalization

• Show you relevant property listings based on your preferences
• Provide personalized search results and recommendations
• Remember your search history and saved properties

2.3 Communication

• Send you important notifications about your account
• Respond to your inquiries and support requests
• Send promotional communications (with your consent)
• Notify you of new properties matching your criteria

2.4 Safety and Security

• Verify Agent identities and credentials
• Detect and prevent fraud, abuse, and security threats
• Enforce our Terms of Use and policies
• Protect the rights and safety of our users

2.5 Legal and Compliance

• Comply with legal obligations
• Respond to lawful requests from authorities
• Establish, exercise, or defend legal claims

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Your Consent

We share your information when you direct us to do so, such as when you send an inquiry to an Agent.

3.2 With Agents and Users

• When you submit an inquiry, your contact information is shared with the relevant Agent
• Agent information and listings are publicly visible on our platform

3.3 With Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and storage providers
• Payment processors
• Email and communication services
• Analytics providers
• Identity verification services
• Customer support tools

3.4 For Legal Reasons

We may disclose your information if required to:

• Comply with applicable laws, regulations, or legal processes
• Respond to lawful requests from government authorities
• Protect our rights, privacy, safety, or property
• Enforce our Terms of Use
• Protect against legal liability

3.5 Business Transfers

If ZaKa is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.

4. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. Specifically:

• Account Information: Retained while your account is active and for a reasonable period thereafter
• Property Listings: Retained while active and archived for record-keeping after removal
• Communications: Retained for a period necessary to address inquiries and for legal compliance
• Log Data: Generally retained for 12-24 months

We may retain certain information for longer periods as required by law or for legitimate business purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and testing
• Access controls and employee training
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. We use cookies and similar technologies (such as web beacons and pixels) to:

• Remember your preferences and settings
• Authenticate users and prevent fraud
• Analyze how our Services are used
• Deliver personalized content and advertisements

6.2 Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of our Services
• Performance Cookies: Help us understand how visitors interact with our Services
• Functionality Cookies: Remember your preferences and personalize your experience
• Targeting Cookies: Used to deliver relevant advertisements

6.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking certain cookies may affect the functionality of our Services.

7. Your Rights and Choices

You have certain rights regarding your personal information:

7.1 Access and Portability

You can access and download a copy of your personal information through your account settings or by contacting us.

7.2 Correction

You can update or correct your account information at any time through your account settings.

7.3 Deletion

You can request deletion of your account and personal information by contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.

7.4 Marketing Communications

You can opt out of marketing communications by clicking the "unsubscribe" link in our emails or updating your notification preferences. Note that you may still receive transactional and service-related communications.

7.5 Location Data

You can control location data collection through your device settings. Disabling location services may affect certain features of our Services.

8. Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Burkina Faso where our service providers are located. These countries may have different data protection laws. By using our Services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you by email (for registered users) or through our Services

Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: